1. If you need access to a shared mailbox, for a team you are on first IT will need to add you to the mailbox.
  2. Most of the time the inbox will show up on it's own but may require some assistance on your part
    • Close Outlook whether you use the desktop app or the web version
    • If you use the desktop app it maybe needed that you go to the web version and "open" the new inbox.
      • outlook.office365.com is the link
      • this is linked to the address book for the company so just search
  3. The most important thing to remember is sometimes it just takes time.